Frequently Asked Questions
Below you’ll find answers to the most common questions you may have about Ethical Tees and our products/services.
General Enquiry
Most of our apparel options are certified organic cotton by the Global Organic Textile Standard (GOTS) as a minimum. Some items are made from recycled materials. Everything is sourced responsibly. You can find more information on the individual product listings
Our blank products come from a variety of locations around the world. All our suppliers produce their products responsibly. Earth Positive tees, for example, are made in a factory in India using only solar and wind power. AS Colour are produced in Vietnam and have recently published their ethical production guide, detailing their supply chain and fair wage labour policies in detail. We're based in Sydney, Australia and print all items locally.
Screenprinting has Long lasting vibrant finishes. It’s cost effective for larger volume orders. Minimum quantity is 26 units.
Digital Printing (DG) produces high definition images. It uses photographic replication, and good for lower volume orders. Minimum quantity is 20 units.
Embroidery is long-lasting and durable. It’s great for small logos and emblems, and adds a touch of class. Minimum quantity is 20 units.
We stock a whole range of promotional items. From premium engraved water bottles through to office stationary, eco friendly keep cups, USBS, high end gift sets and more. Just get in touch with our team with your requirements.
It generally takes 7-10 days for in-stock items; from the time your order is placed until delivery. Some products may take a bit longer. The exact number of days for delivery depends on your chosen shipping method and delivery address.
If you need something delivered super fast, don’t hesitate to get in touch. We can usually move heaven and earth to deliver on time.
Occasionally one of our suppliers may run out of a certain size or colour item. In this instance, we'll get in touch and see whether you want to wait for the restock, replace it with another size/ colour option, or print on another garment.
You will only be charged for what you did order, and you might get a freebie or two. In the unlikely situation where you receive fewer items than you ordered, you will be reimbursed, or the order discrepancy will be resolved.
Visa, Mastercard, and EFT transfer via our bank, details of which will be supplied upon order confirmation.
Prior to your order going in production, you are free to cancel or change your order at any time. Once goods have been printed with your branding we can't unprint. Please contact us immediately after ordering if you need to change or cancel your order, and our team will be happy to help.
For screenprinting: 26-50 // 50-125 // 126-250 // 251-500 // 501 - 1000 // 1001-2000 // 2001 -3000 and so on. For DTG & Embroidery: 20 // 50 // 100 // 200 // 300
Does a one-legged duck swim in a circle? Yes, we do! Call us today to see what we can do.
In the unlikely event items ordered turn up defective, or not as expected, contact our support team. We will be happy to refund you or rerun your entire order if required. We will even cover shipping if the problem is our fault.
Our aim is to service all of our customers long-term; as such, we want to ensure you're happy each and every time.
Design Enquiry
The online designer is a powerful tool that can help you lay down your ideas with a suite of decoration options. With a few clicks, you can add text, upload your own designs or images until you're happy with the final product. No design experience needed!
All the elements can be edited in multiple ways. Take some time to get familiar with designer and you'll be able to create a masterpiece in no time.
Remember, when it comes to artwork, size matters! If you're creating your own artwork for print, we recommend exporting as a PNG with a transparent background: RGB colour mode at 300dpi or above.
You can check this page to guide you on how to design.
But, if designing isn't your thing, no worries! Just drop us a line and we'd love to help out with your order.
Yes, we will keep your artwork on file. We want to make it as streamlined as possible for you to order.
If you have a specific Pantone colour for screen printing, please advise and we will match it.
Printing Enquiry
To get a great result, please supply artwork at 300dpi or above, set up at print size. We prefer AI or EPS files. If you're unsure, just send what you have and we can advise.
We love to help get your new ideas off the ground!
We can offer to help with sampling before you proceed with a bulk order.
Each design project is bespoke but an approximate cost is $120 for a sample shirt + set up costs. The set up costs are a one off fee and are not charged again once you proceed with the bulk order. The cost of your sample also covers the time it takes to create your screens, set up the machines to print and take them down again.
Before printing anything, we need to separate artwork, coat screens, expose the films and get the registration just right. This process is called the set up.
If your design is printed on a dark garment it will likely need a base coat to make it 'pop', also counted as a colour. If you reprint your design within 6 months, the set up cost is waived.
Set up costs:
- Screen print - $60 per colour
- Digital print - $60 per design
- Embroidery - $60 per design
Got further questions?
Don't hesitate to reach out to our customer support team.
