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Terms & Conditions

Returns policy 

Please be assured we are fully committed to promptly addressing and resolving any issues that may arise.

Items that are faulty/damaged or have a faulty/incorrect print may be returned. Please note: we cannot accept returns after 14 days of receipt of purchase. We also cannot accept items that have noticeable wear, smells or makeup stains.

In the unlikely event you're unhappy with your order, please follow the following instructions to return. Email us at info@ethicaltees.com.au with:

  • Date of your purchase
  • Order number
  • What you'd like to return
  • Why you want to return it
  • A photo highlighting the fault/damage
Email Us

Once we received this, we'll organise a replacement or refund for you if the order meets our user agreement/return policy. You may also be required to return the product back to Ethical Tees HQ.

We do not refund or exchange for errors in approved proofs, errors from non 'print ready' artwork, shipping or stock delays, or if the customer chooses the wrong garment size.

Sizing & print measurements

Sizing measurements online are within (+-)1.5cm. Print dimension/print placement measurements are within (+-)2cm, note that mockups are an indication of placement and are not created to the exact scale.

Proof approval is essential and your approval is required before we print any job. 

Please ensure your artwork, quantities and shipping details are correct before payment is made. We do not accept returns for errors made by any of our courier partners when we have dispatched to the correct address.

Artwork and final production approval

Most computer screens are not colour correct. We will aim to match your design as closely as possible using a Photoshop PMS match. To ensure accuracy please provie PMS reference for all your print colours. 

Our mocks are INDICATIVE ONLY. Please be aware that the proportional size of the print will vary across different garment sizes. We recommend measuring the listed print size against a garment to ensure you are satisfied with the print size listed. 

Even though we apply great care to the preparation of your job, final production approval responsibility rests with you. We are unable to begin production until we've received confirmation approval from you in writiing (email is preferred). 

We understand mistakes happen. As a way of minimising this, we've created mockups for you. Please let us know if you'd like anything amended or changed. Please contact your sales representative if you are unsure of any details on your mock. 

Please note, we do not refund or exchange for errors in approved proofs, errors from non 'print ready' artwork, shipping or stock delays, or if the customer chooses the wrong garment size.

Please ensure your artwork, quantities and shipping details are correct before payment is made. We do not accept returns for errors made by any of our couriers when we have dispatched to the correct address.

View Artwork Guidelines

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